How do I return an item?
If you are unsatisfied with your purchase for any reason, we are happy to exchange or refund it. Please note: orders with personalized/monogrammed items cannot be cancelled and are not returnable unless there is a mistake in the engraving or embroidery.
Please return items within 30 days of receipt in new and unused
condition with the manufacture tag attached. Shipping costs will not be
refunded unless Carol and Company made an error in shipping.
Our goal is to make sure you are completely satisfied with your purchase.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of
item(s) once we receive it.
Extended Holiday Returns:
Gifts purchased for the holidays can be returned up till Jan 30th.
Please send returns to:
Carol and Company
121 Barrington Commons Ct, Suite B
Barrington, IL 60010