Carol and Company

Concierge Support

Shipping on Home Decor:

Shipping is based on weight and calculated at checkout. Additional charges may apply for heavy items.

Shipping on Monogrammed items:

Orders ship directly from the printer. Items are shipped via FedEx. Call 847-527-8880 for a quote

International Orders:

Canadian orders ship via Canadian priority mail. Please call us for your shipping rate, at 1-847-527-8880. . If you would like us to ship your order via FedEx, please contact us for a quote. Carol & Company is not responsible for any customs fees international customers may incur from their own country.

For shipping to other countries, please call us at 847-527-8880 or email cs@treetime.com for assistance.

How do I return an item?

A Return Authorization number is needed before returning any item. Initiating a return begins on the Carol & Company website. Once you’ve logged into your account, proceed to the ‘My Account’ section, find your order, complete the steps and receive a return authorization number.

Refund/Return Policy:

If you are unsatisfied with your purchase for any reason, we are happy to exchange or refund any unworn, unaltered items within 30 days of receipt in new and unused condition with the manufacture tag attached. Orders for personalized or monogrammed items cannot be cancelled and are not returnable unless there is a mistake.

Our goal is to make sure you are completely satisfied with your purchase.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective upon receipt will be replaced.

Refunds will be provided after inspection of returned items.

Extended Holiday Returns:

Gifts purchased for the holidays can be returned until Jan 31st.

Please send returns to:

Carol & Company
22102 North Pepper Road
Lake Barrington, IL 60010
847-527-8880